On each document, choose the incident classification, characteristic or address it applies to, with readable rules such as is equal to and contains.
Procedures and documents
The right procedure, already on the incident.
LIVEOP Documents keeps procedures, plans and points of attention in one managed library. Document owners decide which incidents each one belongs to, and when a crew selects such an incident, the matching documents are waiting at the top of their list.
SharePointAccessIncidentField device
Proceduresmatched to the incident
SyncMatchRead
Recommended for this incident
Nobody should have to search a library at the scene.
A document owner gives a procedure its conditions once: the incident classification it belongs to, a characteristic recorded on the incident, or an address. When a crew selects an incident that meets those conditions, the procedure moves to the top of their documents, and the selection follows the incident as it changes.
When an incident is selected, the field app checks it against every document’s conditions and places the matches in their own section at the top.
Linked libraries update when a new version is published in SharePoint, so crews read the version your organization approved.
Designed around the outcome
What makes the concept work.
A procedure appears because it meets a condition a document owner set, so anyone can see why it is there.
Folders and files follow the connected document library, and your own columns can decide what is synchronized, its category, its tags and its validity dates.
Libraries, folders and files carry information security profiles, enforced on the server, so each role receives only the procedures meant for it.
FAQ
Questions behind the topic.
Which incident details can a document be matched on?
The incident classification, characteristics recorded on the incident, and the address: street, number, postcode and city. A document can carry several conditions and is recommended when any of them matches.
Does LIVEOP write changes back to SharePoint?
No. Synchronization runs from SharePoint into LIVEOP, so SharePoint remains the place where documents are written and approved. Changes there are picked up automatically, and administrators can also start an incremental or full sync.
Are SharePoint permissions carried over?
No. Synchronized items take the information security profiles of the LIVEOP library they are placed in, so access follows the same profiles as every other LIVEOP document.
Can crews read documents without a connection?
Yes. The field app keeps document files on the device, so procedures remain available outside network coverage.
Can a document expire?
Yes. With a valid-from and valid-until date, a document is shown in the apps only within that period. Synchronized libraries can take these dates from SharePoint columns.
Put the right procedure in front of every crew.
Bring your current process. We will show how the connected LIVEOP platform supports it.