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Incident intelligence and command

Command

Incident intelligence. Ahead of time.

LIVECOMMAND connects to your existing CAD and operational sources, continuously analyses every live incident and combines it with real-time context, so the right people can prepare before the situation demands them.

12+years in service
25M+incidents handled
99.99%+uptime
LIVECOMMAND on a live fire incident: area analysis on the 3D map, the incident notepad, units on the incident and heat stress per weather station
Control room teams
Intelligence analysts
Operational commanders
Crisis management teams
Where LIVECOMMAND sits

LIVECOMMAND keeps the operation ahead.

LIVECOMMAND connects to your existing CAD system rather than replacing it, strengthening the operational environment already in place. Live incidents and unit status enter from the control room, operational intelligence joins from the systems around it, and decisions move to units in the field while positions, messages and media flow back.

CAD & dispatch
Existing control-room system
Active incident
P1 · Industrial fire4 units assigned
Operational intelligence
LIVECOMMAND on a live fire incident: the 3D map with building details and staircases, the incident notepad, units and heat stress per weather station
LIVECOMMAND
Decisions and destinations Positions and field updates
LIVEOP Response operational incident view on iPad
LIVENAV route guidance on iPad
LIVEOP Response + LIVENAVWith teams in the field

Your CAD keeps dispatching. LIVECOMMAND adds the intelligence layer.

Context turns incident data into operational intelligence.

Shared intelligence keeps every team ahead of what comes next.

Intelligence before action

“If only we had known sooner” should never follow an incident.

More information does not automatically create more control. LIVECOMMAND filters the noise, surfaces what needs attention and brings the relevant context into the operation while it can still change the outcome.

The live incident picture

Less radio traffic. More calm. Immediate overview.

Instead of asking for updates, relaying information and rebuilding the situation over the radio, the room and the field see the same live incident picture. Everyone can find what they need without adding more noise to the operation.

See it directly: incidents, units, intelligence and live operational context from connected systems in one view
Reduce radio traffic: positions, status changes, messages and media update without repeated voice relay
Focus without losing awareness: personal filters and sound notifications reduce information overload while important changes remain visible
LIVECOMMAND incident timeline beside the notepad and units: every message, classification change and update on the incident in order
Attention monitoring

Focus on what matters now. Know when that changes.

While your team focuses on the incidents already demanding attention, LIVECOMMAND continuously monitors every active incident in the background. It combines new reports with operational context, so the right people can prepare ahead of time and deploy the moment the situation demands it.

Your priorities, built in.

LIVECOMMAND monitors the signals that matter to your organization, so its view of attention reflects how you actually operate.

See attention shift

When an incident develops, LIVECOMMAND brings it into view and shows how its attention level changed over time.

Bring the right people in, right when they’re needed.

When an incident crosses a relevant threshold, LIVECOMMAND immediately alerts the people who need to know, so they can join the operation without delay.

Every change in attention, explained.

See which signals contributed, how the situation developed and why the incident was brought forward. Operators keep the context, judgment and final decision.

Spatial intelligence

From an area on the map to a field-ready brief. In seconds.

Draw around the incident and LIVECOMMAND analyses the connected geographic data for that exact area. Build focused views for hazardous materials, vulnerable populations, water supply or any other operational question, then share a clear summary with officers and responders in the field.

Focus instantly: isolate the exact area and surface relevant facts without searching layer by layer
Explore every angle: create separate analyses for risks, people, access and resources, side by side
Brief the field: turn the findings into concise incident intelligence while it can still shape the response
LIVECOMMAND area analysis: a drawn area around the incident on the 3D map, with 37 features across 17 layers and building height insights
Three-dimensional scene intelligence

Read the scene from every angle.

Move from a flat incident marker to a three-dimensional understanding of the building and its surroundings. Combine 3D geo data, street-level imagery and live operational positions to assess scale, access and exposure before crews arrive.

See the complete structure: understand height, massing, adjoining buildings and the surrounding terrain
Explore the approach: inspect entrances, frontage and access routes through 360-degree street imagery
Follow the operation in context: see units and other configured live positions move through the same three-dimensional scene
Communication tied to the incident

Get the decision to the field, and the field back into the picture.

Share intelligence, decisions and precise destinations directly inside the incident. Updates, photos and video return from the field in the same context, reducing radio relay and giving the room a calmer, continuously updated operational picture.

Decisions arrive with context: send intelligence, notes and precise LIVENAV destinations directly to deployed teams
Evidence stays in context: keep photos and video connected to the incident, moment and operational conversation they belong to
Less radio relay: keep operational details immediately available instead of repeatedly passing and reconstructing them by voice
LIVECOMMAND on a live fire incident: intel shared on the incident, hydrant details on the 3D map, incident attachments and documents per discipline
Security and accountability

Keep every exchange secure, governed and accountable.

Public-safety communication needs to be secure and accountable by design. LIVECOMMAND keeps operational communication inside an authorized environment and makes activity traceable from the first update through handover and review.

Secure operational communication

Keep messages, media and decisions tied to the incident and available only to authorized users, instead of relying on consumer messaging channels.

Security by design

Role-based access, Content Security Profiles, regional hosting and cloud-security controls aligned with ISO/IEC 27001 and ISO/IEC 27017 protect sensitive operational information and support organizations in meeting their NIS2 obligations.

A full audit trail by design

Maintain a complete, timestamped trail of incident events, status changes, messages, media, scoring and alert delivery for accountability, GDPR obligations and post-incident review.

LIVECOMMAND incident report, ready to print or save: incident map, incident data and the units deployed
Incident closedReport ready
Handover, audit and review

The incident ends. Its story stays complete.

Every update, decision, message and image remains connected to the incident. When it closes, the report is ready, so handover and review begin with the full picture.

Hand over without retelling it.The next team sees what changed, what was decided and what still needs attention.

Review the whole incident.A clear timeline and automatic report bring the operation back together in order.

Answer questions later.The record remains available when accountability or learning matters months later.

Operational proof

Built for public-safety operations that cannot pause.

10,000+devices in daily use across LIVEOP deployments.
96%user satisfaction across LIVEOP deployments.
10/10Nielsen usability heuristics met.
ISO/IEC 27001 ISO/IEC 27017 ISO 9001 Supports NIS2 obligations Supports GDPR compliance
Technical fit

An intelligence layer, without a systems overhaul.

LIVECOMMAND works with the operational technology and geographic sources already in place.

Access
Runs in every current modern browser, without dedicated client software.
CAD integration
Connects through available APIs, database connections or other supported interfaces. Your CAD remains the source system.
Geospatial data
Supports vector, raster, WMS, WFS, WMTS, XYZ, ArcGIS REST, GeoJSON and supported 3D tile sources.
FAQ

What teams want to know.

Does LIVECOMMAND replace our CAD system?
No. Your CAD remains the source for call intake and dispatch. LIVECOMMAND connects to it through an available API, database connection or other supported interface, then adds operational intelligence, analysis and coordination around the live incident.
How do you prevent attention alerts from becoming noise?
Scoring profiles reflect the signals and thresholds that matter to your operation. LIVECOMMAND monitors them continuously and brings an incident to the right person's attention when the situation calls for it. The contributing signals and score history remain visible, while people retain the judgment and final decision.
Who is LIVECOMMAND for, and does everyone see the same thing?
LIVECOMMAND supports intelligence teams, duty officers, operational commanders and crisis-management teams. Views, filters, dashboards, map layers and access can be configured by role and organization, so each person sees what supports their responsibility while working from the same live incident.
Can multiple organizations collaborate without sharing everything?
Yes. Content Security Profiles and role-based permissions enforce information boundaries inside a shared environment. Authorized teams can collaborate around the same incident without exposing information beyond the people and organizations allowed to see it.
How does intelligence reach teams in the field?
Decisions, notes and precise destinations can move directly from LIVECOMMAND to deployed teams through LIVEOP Response and LIVENAV. Positions, status updates, photos and video return to the incident, keeping the wider operation aligned with less radio relay.
What evidence is available after an incident?
A filterable event timeline, incident report, score history, messages, media and audit trail remain connected to the incident. Teams can reconstruct what changed, what was known, which decisions were made and how alerts were delivered for handover, accountability and review.
Can we validate attention scoring before alerts go live?
Yes. LIVECOMMAND can analyse real incidents while notifications remain disabled. Your team can review the signals, score history and outcomes first, then activate alerts when the profiles reflect your operation.

Bring us a night your room still talks about.

We will use a familiar incident pattern and the sources your team relies on to show where LIVECOMMAND fits, what it brings into view and how the room gets a decision to the field.