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A firefighter in gloves at night holding an iPhone with LIVEOP Response: the attack plan with entry routes A and B to the incident
Incident & crisis management

Response

One incident. One picture. Every agency.

Give every role the operational view they need to understand the incident, coordinate decisions and act faster, from the control room to the field.

Plan a demo See what it does
Fire & rescue
Ambulance
Police
Control rooms
One connected incident

Everything you need to see, coordinate and manage an incident. In real time.

LIVEOP Response brings real-time overview, multi-agency coordination, geo-viewing, live video and resource tracking into one connected incident, shared between the control room and the field.

Role-based collaboration

One incident.
Four roles. One story.

LIVEOP Response gives each person the view they need, while every action becomes part of the same shared picture.

Control room

The call arrives.

Control turns the first report into a clear incident and sends the right teams on their way.

The control room view on iPad: the incident on the map with a 3D flyover of the building, the incident summary and the units per discipline Field command on iPad: the attack plan of the building on the map, with an effect circle around the incident and the drawing tools to mark it up Medical response on iPad: the active ambulance ride with the pick-up address on the map, the patient and their medical characteristics Chiefs on iPad: every active incident in the working area on the map, each with a live summary in the list beside it

The incident is created.Everyone starts with the same facts.

A hazard zone is added.The right views update instantly.

Patient status is shared.The handover is already prepared.

Every incident in view.Summarised live, ready to act on.

Situational awareness

See the incident
as it unfolds.

Follow units, resources, hazards, live video and live action plans in one view, so teams understand changing conditions and can respond without delay.

Live geo-viewer: vehicle locations, interactive action plans, hazards and contextual information on one map
Live video streams: understand the situation before arrival and as conditions change
Status monitoring: know where units and resources are, what they are doing and what is available
LIVEOP Response on iPhone: live drone video of the fire above the incident summary, with the route to the address one tap away
Coordination

Coordinate across agencies,
not around them.

Assign units, share intelligence and keep every discipline aligned, from the control room to teams in the field. Built for faster multi-agency response.

Multi-agency coordination: bring fire, EMS, police and crisis teams together around the same incident
Resource deployment: assign and track units and resources in real time
Incident communication: share updates and intelligence in a channel connected to the incident
LIVEOP Response on iPhone: incident messages from the control room in order, each marked with its discipline
Why LIVEOP Response

Command capability, in the field.

Mobile-first

Full operational capability on the device in the vehicle, not a cut-down companion app.

Operational intelligence

Bring object information, ambulance data, procedures, attachments and handovers together in customizable operational views.

Geo at the core

Work with 3D geodata, live unit positions, personalized map layers and real-time 3D drawing.

Visual collaboration

Capture photos and video, stream live drone footage and add annotations directly within the incident.

Connected operations

Reroute vehicles through LIVENAV and connect applications that control operational infrastructure such as gates and barriers.

Secure & compliant

ISO 27001 and NEN 7510 certified, with data hosted in your own region.

Operational intelligence

The right information,
before anyone has to ask.

LIVEOP Response brings operational, object and response information into clear views tailored to the task at hand, helping every role understand what matters and act without delay.

Custom object views: present object information, risks, contacts, procedures and attachments in fully configurable screens
Ambulance support: make dispatch and patient information available throughout the response and support structured shift handovers
Documents in context: access relevant SharePoint documents and procedures without leaving the incident
LIVEOP Response on iPad: Luna lists the nearest water supplies with their distance, and flags a care home 20 m from the incident with what to prepare
3D operational geo

Turn the incident into
a living spatial picture.

Understand units, objects, hazards and operational decisions in their real-world context with rich 3D geodata and live collaborative drawing.

3D geodata: explore buildings, terrain, infrastructure and operational layers in spatial context
Real-time 3D drawing: draw areas, routes, perimeters and actions while every connected team sees the updates
Live operational layers: combine unit positions, hazards, plans and contextual information in one geo-viewer
LIVEOP Response real-time 3D operational geo-viewer
Secure multimedia collaboration

Show what is happening,
not just what was reported.

Capture, stream and explain visual information inside the incident, giving teams a faster and clearer understanding of changing conditions.

Photos and video: capture visual evidence in the field and attach it directly to the incident
Live drone feeds: share aerial video with the control room, commanders and teams on scene
Visual annotations: mark important objects, risks and actions directly on images and live video
Encrypted in transit and at rest: photos and video stay encrypted on their way from the field and while they are stored
LIVEOP Response on iPhone: a field photo of the fire attached to a message, about to be sent into the incident
User experience

When pressure rises,
the interface gets out of the way.

LIVEOP Response turns advanced operational capability into a clear, intuitive native iOS experience. Familiar interactions and focused workflows help teams work confidently with minimal training, even in high-pressure situations.

Native on iOS: built for a fast, responsive and familiar experience across iPhone and iPad
Clarity under pressure: essential information and actions remain easy to find when every second counts
Faster adoption: intuitive and consistent workflows reduce training and help users become effective quickly
10/10Nielsen usability heuristics met, scored independently against the nearest alternative.
LIVEOP Response on iPhone: incident documents sorted into fire, medical and police, in a clean native iOS layout
Connecting what you already run

The information is already
in your organization.

Your systems stay where they are. LIVEOP connects to them through open standards and turns what they hold into the picture your people already work in. No migration, no rip and replace, and your data stays yours.

Control room systemsGeo & map dataObject & building dataProceduresLive videoSensors & dronesDocuments
See how integration works
96%user satisfaction across LIVEOP deployments.
25M+incidents handled across LIVEOP deployments.
99.99%+uptime when operational continuity matters most.

See how LIVEOP Response handles your incident.

We'll walk you through a realistic incident, from dispatch and field coordination to command, and show how LIVEOP Response adapts to your operation.

Plan a demo